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Questions Frequently Asked
Shipping
Do you ship internationally? Yes, we ship worldwide via Thailand Post Registered Airmail or Express Airmail (EMS).
How long does shipping take internationally? Orders typically arrive within 2–3 weeks via Registered Post, and 7-10 days via Express Airmail.
How long does shipping take within Thailand? Domestic orders typically arrive within 2–3 business days via Flash Express or Thai Post.
Who is responsible for customs duties or import taxes? Import duties and taxes are the responsibility of the recipient. Please check your country’s import regulations before ordering.
Can I track my order after shipping? Yes. A tracking number will be sent to your email once your order is dispatched.
What if my order arrives damaged or incorrect? Please get in touch with us within 48 hours of delivery with photos of the item. We’ll assist with a replacement or refund per our policy.
Do you provide insurance coverage for shipments? Yes. We provide complimentary insurance for shipments valued up to $200. For orders exceeding this amount, insurance coverage is available according to the terms of your wholesale agreement.
Factory & OEM
Are Benjakhun’s essential oils 100% pure and natural? Yes, all our oils are extracted from locally grown Thai herbs and fruits, produced under GMP, FDA, and OTOP certification standards.
Do you use synthetic fragrances or additives in your products? No. Our products are free from synthetic fragrances and harmful chemicals. Every aroma comes directly from nature.
How should I store essential oils to preserve their quality? Keep them in a cool, dark place away from sunlight and heat. Always tightly seal the bottle after each use.
How should I store essential oils to preserve their quality? Keep them in a cool, dark place away from sunlight and heat. Always tightly seal the bottle after each use.
Can Benjakhun create a custom essential oil blend for my brand? Yes. We specialize in developing custom therapeutic blends tailored to your brand’s concept and target market.
Do you assist with product formulation, or can we provide our own formula? Yes. You may submit your own formula or collaborate with our experts for co-development.
Are your formulations compliant with export standards for cosmetics or supplements? Yes. All formulations meet Thai FDA and GACP requirements, suitable for international markets.
Academy & Healing
Where is Benjakhun Academy located? We’re in Banhong, Lamphun — nestled in the tranquil foothills of Northern Thailand.
How long should I stay to experience real results? Three days is ideal for immersive healing, although stays may be extended based on personal goals and conditions.
What does a personalized healing program include? Each program begins with diagnosis and continues through guided therapies. The aim is to improve your quality of life and alleviate suffering.
Are treatments based on science or tradition? Both. We unite modern research with Lanna herbal wisdom to ensure safety, efficacy, and authenticity.
Can I book private training for my spa team? Yes. Team learning fosters fun, connection, and lasting skill development.
How is your spa training different from typical massage schools? Our programs focus on caregiving, rehabilitation, and improving quality of life — not just massage technique.
Are instructors licensed professionals? Yes, every instructor is a certified nurse, pharmacist, or medical spa professional.
